Trouble connecting? Read this...

symptoms

You may be finding that you are able to start a session, but not able to connect to it. Another symptom is that an offsite collaborate is able to start a session, and you are unable to join it. In both cases, it is often some type of firewall that is the problem.

solution

Please refer to our troubleshooting guide here: https://docs.kinematicsoup.com/TroubleshootingPages/trouble_connecting.html

If these don't resolve your issue you will want to contact us.